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Coaching; The Language Of Recognition
By Chris Herrmann
As she rushed through the office, Kacy Dillon, the divisional Director stopped briefly by Ian Brechin's desk, gave him the "thumbs-up" sign and said "Great job, Brechin, you did well!" She then sped off in the direction of her next meeting leaving Ian a little bemused. He was struggling with this new computer system and had just crashed it for the third time this morning. Was she being sarcastic or was she referring to the major deal he had just closed with what was to be the company's largest client. Hopefully the latter!
From time to time you can see examples where managers act as spectators. Their behavior; the words they use and their body language would not be out of place at a soccer or baseball match. They would be sitting in the stands chewing on a hot dog, swigging a beer and shouting criticism at the players (their staff) on the field. There is very little connection between the manager and the staff other than they happen to be sitting in the same building.
This image is used to highlight the profound difference between the 'manager as coach' and the 'manager as spectator'. A coach works individually with each of the players, helping them to overcome setbacks and obstacles to progress. They understand how their players respond to different types of motivation and how their family life and health affect their performance.
Most of all coaching is
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Sentences handed down in Memorial Healthcare bribery caseFour people who were convicted of defrauding the Memorial Healthcare System in a bribery scheme were sentenced to prison by U.S. District Judge Kenneth Marra on Friday.
Thomas Kennedy, of Davie, was sentenced to 42 months in prison. Richard Cohen, of Wellington, and Paul Chaiet, a CPA, were each sentenced to 18 months in prison. Thomas Pacchioli was sentenced to three years of probation and 180 days of home confinement. All must pay restitution for the $15 million scheme, in which vendors paid kickbacks...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=ZwvdpT8cIw0:O7p0M1_Kb5A:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=ZwvdpT8cIw0:O7p0M1_Kb5A:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?i=ZwvdpT8cIw0:O7p0M1_Kb5A:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=ZwvdpT8cIw0:O7p0M1_Kb5A:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?i=ZwvdpT8cIw0:O7p0M1_Kb5A:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=ZwvdpT8cIw0:O7p0M1_Kb5A:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?d=qj6IDK7rITs" border="0"></img></a>
</div>SouthBank hit with regulatory enforcement actionFederal regulators hit Palm Beach Gardens-based SouthBank with an enforcement action that raises its capital requirements and criticizes its loan quality.
The consent order from the Comptroller of the Currency issued on March 28 and made public on Friday replaces a 2010 cease and desist order from the bank?s former regulator, the Office of Thrift Supervision. Most importantly, it immediately raises the Tier 1 leverage capital ratio requirement for SouthBank to 9 percent, from 8 percent in the...<div class="feedflare">
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</div>UM gets $7M award for AIDS researchResearchers at the University of Miami Miller School of Medicine were awarded a $7 million grant from the National Institutes of Health to conduct AIDS research.
The five-year grant recognizes the medical school as Florida?s first and only Center for AIDS Research (CFAR). Only 20 programs around the country hold such a designation.
?The grant recognizes that the work we are doing at the Miller School and across the University is contributing significantly to understanding how the virus creates...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=c__WQUEsXDc:HJcB0xpIRWw:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=c__WQUEsXDc:HJcB0xpIRWw:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?i=c__WQUEsXDc:HJcB0xpIRWw:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=c__WQUEsXDc:HJcB0xpIRWw:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?i=c__WQUEsXDc:HJcB0xpIRWw:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=c__WQUEsXDc:HJcB0xpIRWw:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?d=qj6IDK7rITs" border="0"></img></a>
</div>Swire releases more detailed Brickell CitiCentre rendering<img src='http://assets.bizjournals.com/southflorida/news/SFBJ-BrickellCitiCentre-B&W*100.jpg?v=1'>Brickell CitiCentre developer Swire Properties has released a detailed, black-and-white rendering of its $1.05 billion project, which is slated to begin construction next month in Miami.
The rendering identifies all of the buildings on the 9.1-acre property, and what each contains in square footage. The project will include a mix of offices, residences, retail and hotel space.
The Business Journal recently reported that Swire planned to launch construction on the project next month. It is expected...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=LeEENE9341Y:rMC4VBwaw38:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=LeEENE9341Y:rMC4VBwaw38:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?i=LeEENE9341Y:rMC4VBwaw38:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=LeEENE9341Y:rMC4VBwaw38:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?i=LeEENE9341Y:rMC4VBwaw38:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=LeEENE9341Y:rMC4VBwaw38:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?d=qj6IDK7rITs" border="0"></img></a>
</div>Golden Sands Canyon Ranch project faces foreclosure<img src='http://assets.bizjournals.com/southflorida/news/sfbj%20foreclosure%20Golden%20Sho*100.jpg?v=1'>Foreclosure Roundup is hitting the beach this week, first with two hotels and a stalled condo project in Miami Beach, and then to a retail strip in coastal Pompano Beach.
An affiliate of Lehman Brothers wants to seize the site where WSG Development Co. hoped to build the Golden Sands Canyon Ranch hotel in Miami Beach.
Miami Beach-based WSG, led by Eric Sheppard, lost the main Canyon Ranch Hotel & Spa to Lehman Brothers in 2009 in a deed in lieu of foreclosure.
The 0.92-acre site at 6901 Collins...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=cKVWMWOZfiI:piFzPqLfBII:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=cKVWMWOZfiI:piFzPqLfBII:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?i=cKVWMWOZfiI:piFzPqLfBII:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=cKVWMWOZfiI:piFzPqLfBII:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?i=cKVWMWOZfiI:piFzPqLfBII:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=cKVWMWOZfiI:piFzPqLfBII:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?d=qj6IDK7rITs" border="0"></img></a>
</div>Miami's Camillus House completes first phase of new facility<img src='http://assets.bizjournals.com/southflorida/news/sfbj%20Camillus%20building%201*100.jpg?v=1'>Miami homeless outreach program Camillus House on Friday celebrated the end of construction on the first phase of its new $84 million campus.
The Norwegian Cruise Line Campus at 1603 NW Seventh Ave. has finalized construction on three buildings, which will offer long and short-term housing, mental health care services, retail space, a kennel and parking.
Construction has begun on the second phase, which will provide more housing and a chapel.<div class="feedflare">
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</div>Costa Concordia wreck removal plan presentedCosta Crociere S.p.A officials and the company tasked with the removal of the wreck of the Costa Concordia from the coast of Giglio Island presented their plan for the work Friday in Rome.
Officials of Costa Cruises, which is owned by Miami-based Carnival Corp. & PLC (NYSE: CCL; NYSE: CUK), and the Italo-American consortium Titan-Micoperi, the winner of the contract to perform the work, gave details of the project, along with Costa Concordia Emergency Commissioner Franco Gabrielli.
Following...<div class="feedflare">
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</div>Greenberg Traurig chair Alvarez apologizes to court<img src='http://assets.bizjournals.com/southflorida/blog/picking_up_the_pieces/Donna%20Evans*100.jpg?v=1'>Ex-Greenberg Traurig attorney Donna Evans is expected to testify Friday afternoon in one of the strangest courtroom dramas in recent South Florida history.
Evans is expected to explain her role in producing documents for a landmark trial that ended in a $67 million verdict in January against TD Bank. Friday?s contempt hearing is a continuation of a seven-hour hearing that began Thursday morning.
Problems with the documents emerged during and after the trial: one document was altered and another...<div class="feedflare">
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</div>NIH awards $350,000 to UM for cocaine studyThe National Institutes of Health (NIH) has granted $350,000 to a professor at the University of Miami (UM) School of Business Administration for a study aimed at uncovering cocaine abuse patterns to lead to more effective treatments.
Yongtao Guan, a professor of management science at the UM School of Business, will use statistical methods to interpret and categorize data of cocaine users, specifically their patterns of use before, during and following drug rehabilitation, to better understand...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=R8xKba5d6q0:cv_04yFXhTA:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=R8xKba5d6q0:cv_04yFXhTA:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?i=R8xKba5d6q0:cv_04yFXhTA:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=R8xKba5d6q0:cv_04yFXhTA:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?i=R8xKba5d6q0:cv_04yFXhTA:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_southflorida?a=R8xKba5d6q0:cv_04yFXhTA:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_southflorida?d=qj6IDK7rITs" border="0"></img></a>
</div>Florida's jobless rate drops to lowest since early 2009<img src='http://assets.bizjournals.com/southflorida/news/Rick-Scott-Photo-small*100.gif?v=1'>Florida?s unemployment rate continued its decline, dropping to 8.7 in April ? the lowest since January 2009.
The April rate was 1.9 percentage points lower than the April 2011 rate of 10.6 percent, according to the Florida Department of Economic Opportunity (DEO).
Broward County made particularly impressive progress, as its April unemployment figure of 7.2 percent was the lowest since December 2008, when it was 6.7 percent. This rate was 1.6 percentage points lower than the region?s year-ago...<div class="feedflare">
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carried out on a very frequent basis. You don't wait for the big match to give your advice to the team in the way that the 'manager as spectator' does. You work really closely with everyone in the team to understand the strengths and weaknesses of your defense and your strikers before they have to be tested under pressure. The Language of Coaching Spectator language is full of demands; "Do this, do that, do the next thing." There is no time or space for discussion, experimentation and, god forbid, failure. Spectator managers need results and they need them now. The language of a coach is significantly different. First of all the coach is an integral part of the team; more often found on the field than in their fur-lined office. Team language tends to contain the word "We" and you will hear a softer tone to the questions "How can we improve this? How can we make that happen faster, more accurately or more consistently?" It is a relationship of trust between two adults rather than a critical parent talking down to a child. Ian Brechin's co-worker, Joanna Collins came to his assistance with the new computer system. "I've found some work-arounds that avoid crashing the system, let me show you." Then, almost as an afterthought she added "I hope you realize how proud we all are that you closed the Grossman deal, you'll need to share some of your trade secrets with the rest of us." Ian smiled, wondering why Joanna's piece of recognition seemed more valuable than Kacy Dillon's. Article Source: http://www.articleblender.com Published by www.BoomerangAwards.com. Empowering business using technology and an ancient primeval technique to create a new employee recognition and reward program. Obtain your FREE report "20 Tips To Running Successful Recognition And Reward Systems" at www.BoomerangAwards.com
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