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Emergency Operation
By Charlie Lang
Copyright 2006 Progress-U Ltd.
T h e U l t i m a t u m
A couple of months ago, Marc (name changed), a manager in his early 40s, called me and said: "I need your help! My superiors told me today that I get another 6-week trial period and if by then I can't show a good performance, I will be fired."
He sounded quite panicky and outraged, which is not surprising in such a situation. First, I helped him to calm down so that he would be able to think clearly and rationally.
Typically, my clients get coached 2 to 4 times per month. However, as this was a true emergency case, we decided to set up 2 coaching sessions per week for the first 3 weeks and then review the situation again.
It turned out that he started this job less than 6 months ago and that in the first 2 to 3 months, everything seemed to develop well. And then all of a sudden, according to him, everything turned against him:
* His boss stopped communicating properly with him, bypassed him time and again, and even annulled orders that Marc had given to his staff, thus completely eroding Marc's authority in his department.
* His staff expressed deep dissatisfaction to Marc's boss, who was the interims manager of this department for almost a year before Marc came on board. They complained about Marc's lack of technical competence and his leadership style.
* Colleagues from other departments became more and more skeptical about his competence and ability to perform the job, being reflected in the style of the internal communication (He showed me email where colleagues wrote things like "… when will you ever understand who is taking care of these kinds of issues?").
W h a t H a p p e n e d ?
Looking at Marc's career, we see a person who made his way up from the bottom. His two previous positions gave me a clear indication about the root causes of the problem:
- In his second to the last position, he was working in the export department of a medium-sized company and was responsible for the sales of a certain region. He had no personnel responsibilities in this position.
- In his last position, he was responsible for setting up a sales network in Europe for a US company. At the end of this appointment, he had four staff members reporting to him, all recruited by him. His boss in the US was mainly interested in the sales figures, which he successfully increased. The US team hardly got involved in what he was actually doing to achieve those.
That means, he:
... never had to "take over" existing staff.
As a consequence, he assumed that his new staff would accept him as their boss in the same way the people he employed accepted him in his previous job. He did not realize that he first has to earn the respect of his staff.
... never worked as a manager in an existing organization.
He underestimated the cultural aspects, as well as the dynamics and politics involved, of a grown management team.
... as a manager, never had to work closely
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with his boss. Because he didn't want to do anything wrong, he initially did not make any decisions, but always asked his boss how to handle things. Worse than that, he did not even prepare possible solutions but plainly asked what he should do. Now, it suddenly became crystal clear to him what went wrong and that the reaction of his boss and his team was not something which happened suddenly, but that it was an inevitable consequence of his behavior. Unfortunately, his boss was not the type who gives constant feedback on what's good and what he should improve. Instead, he was just waiting whether Marc's behavior would change over time and got more and more upset and disappointed when it did not happen. E m e r g e n c y A c t i o n Unfortunately, I entered very late in the process and it was clear to me that the chances of “saving” Marc were not good. As always, when I coach people in difficult situations, my first target is to get them to calm down and put some distance between them and their turmoil, to enable them to think more clearly and rationally. I encourage them to first air their frustrations, anger and other strong emotions they may have in that situation. Marc and I spent half of our first session doing this activity and I could feel how Marc calmed down afterwards and started to think more logically. As a next step I asked Marc to describe his current situation and what led to it. Of course, in the beginning Marc could not understand how this could have happened to him. He always had good intentions, worked hard and “did nothing wrong to deserve” it. Only when I asked him to clarify in detail what happened did Marc start to understand what “he did wrong” and what led him to this difficult situation. That was a key element of our coaching process, as understanding what went wrong was the basis of the action plan that could help rectify the situation. In the second week, we worked out the action plan that he would present to his management to show that he would change the way he was working so he can merit the satisfaction of his superiors. T o o L a t e Unfortunately, it turned out that some key people in the organization completely lost their faith in Marc—they did not believe that he would be able to change and work successfully in his position. Hence, they were actually looking for Marc’s mistakes to have more reasons to terminate him. We realized that the ultimatum was a wish of the top management who wanted to give him a last chance, while his direct superior already “wrote him off.” In this situation, it was impossible to succeed. The coaching process started after he had reached the point of no return. After we realized that (3 weeks from the start of the coaching), we focused on his time after the ultimatum. Overall, Marc’s feedback on the benefits of coaching was as follows: The coaching helped him stabilize mentally and emotionally. The coaching came too late to save his job, but would have most likely helped him keep the job if it was started at a less critical stage. The coaching helped him understand what went wrong, what he could have done differently, and how to be more successful in the future. Article Source: http://www.ArticleJoe.com Charlie Lang's mission is to develop his clients to become First-Class Leaders. He is a passionate and professional Executive Coach, Mentor Coach, Trainer, Public Speaker and Author of articles related to leadership, change management and innovative sales. His book "The Groupness Factor" www.progressu.com/groupness-book.htm got published in August 2005. For more info, visit www.progressu.com/solutions/for-leaders/leadership-solutions.htm
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Glendale looks to avoid Cardinals parking lawsuit
The Glendale City Council will vote on a plan Tuesday to solve a parking dispute with the Arizona Cardinals and avoid a $67 million lawsuit threatened by the National Football League team.
The Glendale council will vote on a plan to lease just under 10 acres of land from the Arizona Department of Transportation and the Loop 101 and Glendale Avenue. The city would lease the land for $9,000 a year. The land will yield 1,000 parking spots.
The city also wants to pay Westgate City Center owners iStar...<div class="feedflare">
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AZTechBeat starts coverage for Arizona software industry
<img src='http://assets.bizjournals.com/phoenix/print-edition/Shojaee_Hamid*100.JPG?v=1'>Hamid Shojaee is adding publisher to a bio that includes tech entrepreneur, software CEO and incubator developer.
Shojaee, CEO of Axosoft in Scottsdale, launched his latest creation, AZTechBeat.com, earlier this week as a way to provide more in-depth coverage of the state?s software and technology industry than what currently exists.
It?s not just the coverage that is lacking, but an overall sense that software isn?t a viable industry in Arizona, despite numerous startups, Shojaee said.
?Facebook...<div class="feedflare">
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Hostess Brands bankruptcy could mean 130 Arizona job cuts
<img src='http://assets.bizjournals.com/kansascity/news/HostessTwinkies*100.jpg?v=1'>If Hostess Brands Inc. ? the maker of Twinkies, Wonder bread and Ding Dongs ? can?t solve its financial trouble via Chapter 11 bankruptcy, the company could liquidate.
That would result in 130 job cuts in Arizona and Hostess closing 16 locations statewide.
The company has already reported the possible cuts and closures to the state of Arizona. Five locations in the Phoenix area would be impacted.
Hostess is trying to reorganize and work out debt and financial troubles via bankruptcy proceedings,...<div class="feedflare">
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A rundown of the AZBio Expo from A to Z
<img src='http://assets.bizjournals.com/phoenix/news/azbio%201%20Barb%20breakfast*100.jpg?v=1'>More than 250 people attended the Arizona BioIndustry Association?s Expo on May 17, providing a wealth of panel discussions and networking opportunities.
Click the image to the right for a slide show and rundown of activities at the conference.
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Whisenhunt among Top 10 highest paid coaches in pro sports
<img src='http://assets.bizjournals.com/phoenix/news/andy%20reid*100.jpg?v=1'>Arizona Cardinals coach Ken Whisenhunt ranks as the eighth highest paid coach in professional sports with a $5.75 million per season salary.
That is according to Forbes magazine?s list of the Top 10 highest paid coaches in North American professional sports.
Whisenhunt ties for 8th place with Pittsburgh Steelers coach Mike Tomlin. Whisenhunt, 50, has a 43-41 record with the Cardinals over five seasons.
Click the image to the right to see the Top 10 and how much each coach makes.<div class="feedflare">
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Ken Bennett comments stir up Obama 'birther' buzz
<img src='http://assets.bizjournals.com/phoenix/blog/business/ken%20bennett*100.png?v=1'>Arizona Secretary of State Ken Bennett is generating plenty of national political buzz today for telling KFYI-AM 550 this morning he could keep President Barack Obama off the November ballot unless he receives some more information from the state of Hawaii confirming the president?s birthplace.
Bennett?s comments come after a report from Breitbart.com that old Obama literary biographies said he was born in Kenya. A literary agent is now saying that Kenyan birth entry was a mistake.
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Wave of NFL concussion lawsuits could flow down to teams, doctors, other sports
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Most of the current cases have been brought by former players against the NFL, a $9 billion a year business and potential cash cow for plaintiffs and their attorneys. Travis...<div class="feedflare">
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BBB announces Arizona Ethics Award winners
The Better Business Bureau of Central, Northern and Western Arizona has named five Arizona winners of its 11th annual Business Ethics Awards.
The winners were announced May 17. They were:
Convertabath Inc. of TempeIntegrity Tree Service Inc. of ScottsdaleArizona Fire and Water Restoration Inc. of PhoenixSchumacher European Ltd. of ScottsdaleBlackstone Security Services Inc. of Phoenix
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Fuego CityScape set for downtown Phoenix debut
<img src='http://assets.bizjournals.com/phoenix/blog/prime_cuts/Moloznik_Jeff*100.png?v=1'>The Fuego Restaurant Group will open its fourth Phoenix-area location this summer with Fuego CityScape in downtown Phoenix.
The restaurant, which will serve modern Mexican cuisine, is set to open the first week of June at the downtown mixed-use development.
?The atmosphere will be intimate, romantic and elegant,? said owner Jeff Ward.
Other local Fuego brands include Fuego Bistro, Fuego Tacos and Fuego Cantina.
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Peoria offering $1.2M in seed funding for biotech startups
<img src='http://assets.bizjournals.com/phoenix/blog/business/Guerra_MaryAnn*100.JPG?v=1'>MaryAnn Guerra, the CEO of BioAccel, announced Thursday at the Arizona BioIndustry Association?s Expo that applications are now being accepted for $1.2 million in seed funding for biotech startups.
Companies and entrepreneurs selected will be eligible for free or reduced lab and office space at Bioinspire, an incubator at 13660 N. 94th Drive in Peoria. The incubator is a partnership between BioAccel, The Plaza Cos. and the city of Peoria. The money is coming from the city?s budget.
Each company...<div class="feedflare">
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Sentences handed down in Memorial Healthcare bribery case
Four people who were convicted of defrauding the Memorial Healthcare System in a bribery scheme were sentenced to prison by U.S. District Judge Kenneth Marra on Friday.
Thomas Kennedy, of Davie, was sentenced to 42 months in prison. Richard Cohen, of Wellington, and Paul Chaiet, a CPA, were each sentenced to 18 months in prison. Thomas Pacchioli was sentenced to three years of probation and 180 days of home confinement. All must pay restitution for the $15 million scheme, in which vendors paid kickbacks...<div class="feedflare">
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SouthBank hit with regulatory enforcement action
Federal regulators hit Palm Beach Gardens-based SouthBank with an enforcement action that raises its capital requirements and criticizes its loan quality.
The consent order from the Comptroller of the Currency issued on March 28 and made public on Friday replaces a 2010 cease and desist order from the bank?s former regulator, the Office of Thrift Supervision. Most importantly, it immediately raises the Tier 1 leverage capital ratio requirement for SouthBank to 9 percent, from 8 percent in the...<div class="feedflare">
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UM gets $7M award for AIDS research
Researchers at the University of Miami Miller School of Medicine were awarded a $7 million grant from the National Institutes of Health to conduct AIDS research.
The five-year grant recognizes the medical school as Florida?s first and only Center for AIDS Research (CFAR). Only 20 programs around the country hold such a designation.
?The grant recognizes that the work we are doing at the Miller School and across the University is contributing significantly to understanding how the virus creates...<div class="feedflare">
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Swire releases more detailed Brickell CitiCentre rendering
<img src='http://assets.bizjournals.com/southflorida/news/SFBJ-BrickellCitiCentre-B&W*100.jpg?v=1'>Brickell CitiCentre developer Swire Properties has released a detailed, black-and-white rendering of its $1.05 billion project, which is slated to begin construction next month in Miami.
The rendering identifies all of the buildings on the 9.1-acre property, and what each contains in square footage. The project will include a mix of offices, residences, retail and hotel space.
The Business Journal recently reported that Swire planned to launch construction on the project next month. It is expected...<div class="feedflare">
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Golden Sands Canyon Ranch project faces foreclosure
<img src='http://assets.bizjournals.com/southflorida/news/sfbj%20foreclosure%20Golden%20Sho*100.jpg?v=1'>Foreclosure Roundup is hitting the beach this week, first with two hotels and a stalled condo project in Miami Beach, and then to a retail strip in coastal Pompano Beach.
An affiliate of Lehman Brothers wants to seize the site where WSG Development Co. hoped to build the Golden Sands Canyon Ranch hotel in Miami Beach.
Miami Beach-based WSG, led by Eric Sheppard, lost the main Canyon Ranch Hotel & Spa to Lehman Brothers in 2009 in a deed in lieu of foreclosure.
The 0.92-acre site at 6901 Collins...<div class="feedflare">
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Miami's Camillus House completes first phase of new facility
<img src='http://assets.bizjournals.com/southflorida/news/sfbj%20Camillus%20building%201*100.jpg?v=1'>Miami homeless outreach program Camillus House on Friday celebrated the end of construction on the first phase of its new $84 million campus.
The Norwegian Cruise Line Campus at 1603 NW Seventh Ave. has finalized construction on three buildings, which will offer long and short-term housing, mental health care services, retail space, a kennel and parking.
Construction has begun on the second phase, which will provide more housing and a chapel.<div class="feedflare">
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Costa Concordia wreck removal plan presented
Costa Crociere S.p.A officials and the company tasked with the removal of the wreck of the Costa Concordia from the coast of Giglio Island presented their plan for the work Friday in Rome.
Officials of Costa Cruises, which is owned by Miami-based Carnival Corp. & PLC (NYSE: CCL; NYSE: CUK), and the Italo-American consortium Titan-Micoperi, the winner of the contract to perform the work, gave details of the project, along with Costa Concordia Emergency Commissioner Franco Gabrielli.
Following...<div class="feedflare">
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Greenberg Traurig chair Alvarez apologizes to court
<img src='http://assets.bizjournals.com/southflorida/blog/picking_up_the_pieces/Donna%20Evans*100.jpg?v=1'>Ex-Greenberg Traurig attorney Donna Evans is expected to testify Friday afternoon in one of the strangest courtroom dramas in recent South Florida history.
Evans is expected to explain her role in producing documents for a landmark trial that ended in a $67 million verdict in January against TD Bank. Friday?s contempt hearing is a continuation of a seven-hour hearing that began Thursday morning.
Problems with the documents emerged during and after the trial: one document was altered and another...<div class="feedflare">
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NIH awards $350,000 to UM for cocaine study
The National Institutes of Health (NIH) has granted $350,000 to a professor at the University of Miami (UM) School of Business Administration for a study aimed at uncovering cocaine abuse patterns to lead to more effective treatments.
Yongtao Guan, a professor of management science at the UM School of Business, will use statistical methods to interpret and categorize data of cocaine users, specifically their patterns of use before, during and following drug rehabilitation, to better understand...<div class="feedflare">
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Florida's jobless rate drops to lowest since early 2009
<img src='http://assets.bizjournals.com/southflorida/news/Rick-Scott-Photo-small*100.gif?v=1'>Florida?s unemployment rate continued its decline, dropping to 8.7 in April ? the lowest since January 2009.
The April rate was 1.9 percentage points lower than the April 2011 rate of 10.6 percent, according to the Florida Department of Economic Opportunity (DEO).
Broward County made particularly impressive progress, as its April unemployment figure of 7.2 percent was the lowest since December 2008, when it was 6.7 percent. This rate was 1.6 percentage points lower than the region?s year-ago...<div class="feedflare">
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