Clear any ambiguity on the spot. Repeat yourself if necessary to get the message across. Do not leave any room for doubts. Clear them up.

Coaching is all about building relationships with clients. Do the same with your team members. If you feel there are certain areas where improvements can be, then go ahead and tell them. But, do so in a manner that doesn’t seem to find fault, rather suggest the improvements as a way to enhance their performance. Fault finding is easy, encouraging someone to do better is not. Platitudes can be mouthed by anyone but only a genuine leader can give the correct kind of emotional support. You should only offer emotional support and should not yourself become the support.

If there are obstructions on the path to their advancement it is your duty to help remove them. After all you are also their manager and not just their coach. You can advice them on ways to remove these obstructions. Your guidance is necessary for them. Be gentle when you are advising them. Do not be harsh.

If you have attended management training classes then you would have had a session on leadership. A good leader knows the importance of “Action speaks louder than words”. If you want your team members to work to reach their goal, then you have to show them the way. Not by telling them how to do it but by showing how to do it. Tell them which part of their behavior or performance should be changed to show better results. Tell them how to do it.

All this advice that you have given is going to be useless if the team member is not committed to make those changes. It is your duty to ensure that the person or people are committed to making these changes. Explain to them the reasons that it is necessary for them to make this change. Tell them the benefits, if they make the change.

All management training programs or management training courses say that unless you appreciate people they are not going to be motivated to work better. So, this is another technique that a coach needs to do. So don’t hesitate to appreciate the good performance and as a manager it is a good idea to reward the performance. This can do wonders for you and your team!!!!

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Sean McPheat provides management training to small, medium and large businesses. Sean designs and delivers bespoke training across the UK, Europe, US and the Middle East.

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