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Working With New Administrative Staff By Dave Lindbeck Not long ago, one of my clients in the real estate business hired the perfect person as his office manager and administrative assistant. She had most of the qualifications he was looking for and a great personality. But like many business leaders discover, hiring the right person is one thing, and getting them in step with your expectations is another.
The challenge in working with someone new is - managing expectations. What are the priorities? How do you want things done? When do you want things done?
And even more complications arise - like when managers have difficulty communicating, or delegating tasks they have been doing themselves for so long.
My client was no exception. Frustrated by this all too familiar dynamic, he asked me to help him develop strategies to turn this situation into a positive and productive working relationship.
The key to helping this client was to explore what was working and what wasn't. What he was doing and how she was reacting. And to get a handle on what the expectations truly were. From
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that, I was able to give him a list of strategies tailored to his particular situation. Instead of telling you what it was that I suggested to him, I think it would be more valuable to share what he did that worked. 1. Be patient 2. Develop a relationship before you expect high performance 3. Make the goals clear, and explain why they are important 4. Let them make mistakes 5. Don't expect them to be at the level you are at 6. Be kind 7. Don't point out every fault - show what you'd "prefer" Few working relationships are without some sort of stress or strain along the way. That's normal. But for situations where things just aren't working, implementing some strategies for managing expectations and communicating clearly will go a long way in preventing you from having to start all over again. Article Directory: http://www.articlecube.com Dave Lindbeck - Business and Career Strategist - Founder, InStep Coaching - Success Strategies for Executives and Entrepreneurs in Financial Services and Real Estate - Learn more at www.instepcoaching.com - Subscribe to the complimentary e-newsletter, Talk About Success! atwww.instepcoaching.com/newsletter.htm602-277-5170
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Isle of Capri sells La. riverboat, subsidiary <img src='http://assets.bizjournals.com/stlouis/news/mcdowell,virginiaNEWUSE*100.jpg?v=1'>Isle of Capri Casinos Inc. said today that it completed the anticipated sale of the smaller of its two riverboats in Lake Charles, La., and the subsidiary that holds the gaming license there, Grand Palais Riverboat Inc., to Bossier Casino Venture LLC for $15 million.
Isle said that as planned, following the sale, it has consolidated its operations onto the remaining larger riverboat in Lake Charles, where it will operate 1,262 slot machines, 40 table games and eight poker tables.
With the consolidation, a "small number" of employees were impacted and offered a severance package, according to Isle spokeswoman Jill Alexander...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=qtW9vCQsDG4:fSMn4kdIReA:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=qtW9vCQsDG4:fSMn4kdIReA:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=qtW9vCQsDG4:fSMn4kdIReA:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=qtW9vCQsDG4:fSMn4kdIReA:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=qtW9vCQsDG4:fSMn4kdIReA:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=qtW9vCQsDG4:fSMn4kdIReA:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=qj6IDK7rITs" border="0"></img></a>
</div> St. Charles Convention Center posts profit for 2011 <img src='http://assets.bizjournals.com/stlouis/print-edition/Shura.Lindgren-Garnett-head_web*100.jpg?v=1'>Global Spectrum, manager of the St. Charles Convention Center, said today that the convention center?s net profit of $173,858 on revenue of $5.6 million during 2011 was an all-time high since the venue opened in 2005, and it was the second year since then that it has made a profit.
In 2008, the center was budgeted to lose $374,789, but instead managed a profit of $10,141.
The facility?s 2011 gross revenue was $5.6 million, a record high, the company said, and up 12 percent from $5 million in 2010...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=qMY57ulgZR8:ECY7LRcIyiE:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=qMY57ulgZR8:ECY7LRcIyiE:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=qMY57ulgZR8:ECY7LRcIyiE:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=qMY57ulgZR8:ECY7LRcIyiE:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=qMY57ulgZR8:ECY7LRcIyiE:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=qMY57ulgZR8:ECY7LRcIyiE:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=qj6IDK7rITs" border="0"></img></a>
</div> Perficient buys Chicago-based PointBridge for $22 million <img src='http://assets.bizjournals.com/stlouis/news/JeffDavis-NEWPROMO*100.jpg?v=1'>Information technology consulting firm, Perficient Inc. said today that it has acquired PointBridge Solutions, a Chicago-based business and technology consulting firm, in a cash and stock deal worth $22 million.
The deal includes $14.4 million in cash and about $7.6 million worth of Perficient common stock. The company said the acquisition will increase the company?s position in the technology market and will bring annual revenue to more than $300 million.
?The acquisition of PointBridge further strengthens our ability to bring a comprehensive portfolio of business-driven technology solutions to market and is a great way to start 2012,? Jeffrey Davis, Perficient?s chief executive officer and president, said in a statement...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=-MUePv0ummY:VHe0I5r4-Iw:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=-MUePv0ummY:VHe0I5r4-Iw:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=-MUePv0ummY:VHe0I5r4-Iw:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=-MUePv0ummY:VHe0I5r4-Iw:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=-MUePv0ummY:VHe0I5r4-Iw:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=-MUePv0ummY:VHe0I5r4-Iw:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=qj6IDK7rITs" border="0"></img></a>
</div> Mo., Ill. to participate in $25 billion bank settlement <img src='http://assets.bizjournals.com/stlouis/blog/scam020212-6*100.jpg?v=1'>More than 2 million Americans, including homeowners in Missouri and Illinois, could benefit from a $25 billion settlement announced today over alleged foreclosure abuses as the housing market collapsed. The deal was reached by federal agencies, five banks and attorneys general for 49 states (with Oklahoma the lone holdout).
Under the settlement, Bank of America, JPMorgan Chase, Wells Fargo, Citigroup and Ally Financial have agreed to provide money for loan modifications, direct relief to wronged homeowners and funding for housing programs...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=asZJuqyQb1E:PCUjhgqX9J0:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=asZJuqyQb1E:PCUjhgqX9J0:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=asZJuqyQb1E:PCUjhgqX9J0:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=asZJuqyQb1E:PCUjhgqX9J0:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=asZJuqyQb1E:PCUjhgqX9J0:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=asZJuqyQb1E:PCUjhgqX9J0:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=qj6IDK7rITs" border="0"></img></a>
</div> Fontbonne University gets $250,000 gift <img src='http://assets.bizjournals.com/stlouis/blog/fontbonneuniversity*100.jpg?v=1'>Fontbonne University?s Communication Disorders and Deaf Education Department received a $250,000 gift from an anonymous donor, school officials announced today.
Part of the gift will go toward funding the department?s Development Language Group Family Observatory and Therapy Rooms which is part of the Eardley Family Clinic for Speech, Language and Hearing, and helps individuals with communication disorders.
The gift will support two individual therapy rooms, which measure approximately 10 by 10 feet ? a therapy room for young children and a viewing space for families, said Elizabeth Brennan, senior communications and marketing coordinator for the university...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=8-ruxVQ5MlA:HAzb5sT0C9A:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=8-ruxVQ5MlA:HAzb5sT0C9A:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=8-ruxVQ5MlA:HAzb5sT0C9A:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=8-ruxVQ5MlA:HAzb5sT0C9A:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=8-ruxVQ5MlA:HAzb5sT0C9A:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=8-ruxVQ5MlA:HAzb5sT0C9A:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=qj6IDK7rITs" border="0"></img></a>
</div> City Academy receives $1.5 million for school?s expansion <img src='http://assets.bizjournals.com/stlouis/Taylor,JackpromoUSE*100.jpg?v=1'>City Academy officials said today that they received two donations worth a total of $1.5 million to help fund the expansion of the school.
Jack Taylor, founder of Enterprise Holdings Inc., gave the academy $500,000 to support its purchase and demolition of a warehouse adjacent to the campus on North Kingshighway in St. Louis. The property will accommodate overflow parking in the short-term.
Longtime City Academy supporters Marc and Marge Seldin, owners of Miss Elaine Inc., donated $1 million to the school to help fund an endowment to support future expansion...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=ykzhaWoKvJo:9P_y8Cv9_f0:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=ykzhaWoKvJo:9P_y8Cv9_f0:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=ykzhaWoKvJo:9P_y8Cv9_f0:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=ykzhaWoKvJo:9P_y8Cv9_f0:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=ykzhaWoKvJo:9P_y8Cv9_f0:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=ykzhaWoKvJo:9P_y8Cv9_f0:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=qj6IDK7rITs" border="0"></img></a>
</div> Sigma-Aldrich?s annual profit grows 19 percent <img src='http://assets.bizjournals.com/stlouis/print-edition/2010/11/26/Sachdev,Rakesh-020_web*100.jpg?v=1'>Sigma-Aldrich Corp. officials said today that both profit and net sales increased for the year ended Dec. 31.
The company posted a profit of $457 million for the year ended Dec. 31, up 19 percent from a profit of $384 million during 2010. It reported sales of $2.5 billion for last year, up 10.6 percent from 2010 sales of $2.3 billion.
Profit and sales also both increased for the fourth quarter. The company?s profit was $108 million for the quarter ended Dec. 31, up 14.9 percent from $94 million during the same quarter a year earlier...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=8ZC4c2HXQus:LB-3xiEerfM:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=8ZC4c2HXQus:LB-3xiEerfM:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=8ZC4c2HXQus:LB-3xiEerfM:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=8ZC4c2HXQus:LB-3xiEerfM:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=8ZC4c2HXQus:LB-3xiEerfM:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=8ZC4c2HXQus:LB-3xiEerfM:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=qj6IDK7rITs" border="0"></img></a>
</div> Belden sees Q4 profit fall 53% <img src='http://assets.bizjournals.com/stlouis/news/JohnStroup-mug-new-promo*100.jpg?v=1'>Cable manufacturer Belden Inc. said today its profit decreased 53 percent to $26.5 million in the fourth quarter, from $56.4 million in the fourth quarter of 2010, when it saw a $44.8 million after-tax gain on its sale of Trapeze Networks.
The company?s revenue for the quarter ended Dec. 31 increased 9.2 percent to $464.4 million, compared with $425.2 million a year earlier, the Clayton-based company said.
?In response to an uncertain economic environment, volatile commodity prices and shorter lead-times, our customers and channel partners aggressively reduced inventory levels,? Chief Executive John Stroup stated in the company?s earnings release...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=nwcUSSvvvEs:nbn8Wnvr4wE:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=nwcUSSvvvEs:nbn8Wnvr4wE:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=nwcUSSvvvEs:nbn8Wnvr4wE:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=nwcUSSvvvEs:nbn8Wnvr4wE:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=nwcUSSvvvEs:nbn8Wnvr4wE:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=nwcUSSvvvEs:nbn8Wnvr4wE:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=qj6IDK7rITs" border="0"></img></a>
</div> Looking for good news on the economy? Skip this ?Cautiously optimistic? is probably the phrase that summarizes the views of an accountant, an economist and a banker who discussed the economic outlook at a breakfast panel today at the Ritz-Carlton in Clayton.
But, to this listener at least, the concrete reasons for optimism were few and far between.
First, the panel: Jim Castellano, chairman of the RubinBrown accounting firm in St. Louis; Chris Slusher, managing director of the Capital Markets Group at The PrivateBank in Chicago; and Jim Miller, senior adviser in Husch Blackwell?s Washington, D...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=eUi5ySxxrmw:UgnI1j-d91M:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=eUi5ySxxrmw:UgnI1j-d91M:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=eUi5ySxxrmw:UgnI1j-d91M:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=eUi5ySxxrmw:UgnI1j-d91M:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=eUi5ySxxrmw:UgnI1j-d91M:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=eUi5ySxxrmw:UgnI1j-d91M:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=qj6IDK7rITs" border="0"></img></a>
</div> Cataldo steps down at CPI; James Abel named interim CEO <img src='http://assets.bizjournals.com/stlouis/Cataldo,Renatopromo1*100.jpg?v=1'>CPI Corp. announced today that President and Chief Executive Renato Cataldo is leaving the company to pursue other opportunities.
CPI?s board of directors named James ?Jim? Abel as the interim president and chief executive. Abel, 65, has been an independent director at CPI since 2004. He retired in 2007 as executive vice president, secretary, treasurer and chief financial officer of The Lamson & Sessions Co., a manufacturer and distributor of electrical, consumer, telecommunications and engineered sewer products...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=DDb6__z8lnA:lF69sLvQjlk:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=DDb6__z8lnA:lF69sLvQjlk:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=DDb6__z8lnA:lF69sLvQjlk:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=DDb6__z8lnA:lF69sLvQjlk:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?i=DDb6__z8lnA:lF69sLvQjlk:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_stlouis?a=DDb6__z8lnA:lF69sLvQjlk:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_stlouis?d=qj6IDK7rITs" border="0"></img></a>
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