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Great Expectations: It's The Secret To Coaching
By Gregg Thompson
Great Expectations It's the secret to coaching.
By Gregg Thompson
The late Boyd Clarke, co-author of The Leader's Voice, was a kind and generous man who treated everyone he encountered with dignity and respect. He was a wonderful friend. He could also be a royal pain in the butt. Conversations with Boyd were often challenging. When Boyd looked at you, he didn't see you as you were but rather as you could be. This was quite disconcerting. Boyd had the knack of looking past your imperfections and shortcomings, seeing only a wealth of natural talent and countless opportunities ahead. Boyd had great expectations of others. He was a coach!
Boyd was fond of saying, "Our job is simply to help others become the best version of themselves." Is this not the quest of all of us who seek to coach?
We do not automatically assume the mantle of coach when we become managers. Management is an assignment; coaching is a choice. In fact, it is two choices. The one we make to be coach-like and the one someone else makes to welcome us into the coaching relationship. Through my work as an executive leadership coach and my research into coaching within organizations, I have discovered that there is no perfect formula, no step-by-step process which results in exceptional coaching.
Three Principles I find, however, that great coaching relationships are based upon the principles Boyd employed in his relationships: appreciation; confrontation; and accountability.
1. Appreciation. Notable thinkers in the arena of Appreciative Inquiry such as David Cooperrider have advanced the theory that organizations change in the direction of inquiry. In other words, rather than focusing on flaws and shortcomings, if you seek out and identify the best traits of an organization, you will propagate more of these traits. So too with individuals. The effective leader coach is skilled at recognizing and promoting the natural talents of others. (In fact, we refer to the person being coached as the Talent to reinforce this idea.) This was one of the first things I noticed about Boyd when we met at graduate school. Many of the talents and abilities he noticed in me caught me off guard –they were things I had either never considered or had intentionally ignored –but I found myself liking the way I looked in his eyes and I wanted to see more of myself this way.
2. Confrontation. Boyd was a warm and gentle person but not one to be taken lightly. In fact, it was often quite painful to be in his presence. He would say anything if he thought it to be true. (How many real truth-tellers do we have today?) Boyd didn't just see the greatness in others; he confronted them with it. A conversation with Boyd could be quite unnerving. Why? Because you could not unring the bell. The genie was out of the bottle. Once your talents and your potential were named, they were out there, and it was up to you to deal with
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Facebook shares fall flat on IPO debut<img src='http://assets.bizjournals.com/sanjose/news/Nasdaq_FacebookIPO*100.jpg?v=1'>Facebook Inc. barely moved the needle on its first day of trading, ending up essentially flat near its IPO price of $38 a share.
The stock jumped 12 percent in the opening minutes of trading on Friday before slipping back from $43 to close to the $38 price IPO investors paid on Thursday.
The Wall Street Journal cited an unnamed source who said that the underwriters on the deal stepped in to prevent it from dropping below the $38 a share price that was set for initial investors on Thursday.
Facebook's...<div class="feedflare">
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</div>Spangler pleads not guilty in $48M fraud case <img src='http://assets.bizjournals.com/seattle/blog/spanglerindictmentpic*100.jpg?v=1'>Seattle financial adviser Mark Spangler has pleaded not guilty to federal criminal charges accusing him of defrauding investors of nearly $48 million by secretly diverting their money to startup companies he co-founded.
Spangler, the former head of the National Association of Personal Finance Advisors, founded an investment advisory company called The Spangler Group that he ran from his home in Seattle.
On Thursday, a Seattle grand jury indicted the 57-year-old Spangler on 23 criminal charges,...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=0M9NgeI3Dyw:JEhGxbpa7mM:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=0M9NgeI3Dyw:JEhGxbpa7mM:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?i=0M9NgeI3Dyw:JEhGxbpa7mM:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=0M9NgeI3Dyw:JEhGxbpa7mM:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?i=0M9NgeI3Dyw:JEhGxbpa7mM:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=0M9NgeI3Dyw:JEhGxbpa7mM:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?d=qj6IDK7rITs" border="0"></img></a>
</div>Expect more debate between A320neo and 737 Max as Boeing tries to catch up to Airbus in orders<img src='http://assets.bizjournals.com/seattle/news/737%20MAX-8*100.jpg?v=1'>Expect to see a brass-knuckle battle for orders in coming months as Boeing and Airbus vie for market share in the all-important narrow body jet market.
Here in Boeing country, people may take comfort in Boeing claims that the 737 Max will be more fuel efficient than the competing Airbus A320neo.
But the bottom line is aircraft sold, and at this moment, Boeing is still playing catch-up.
The tightness of the race is indicated by Boeing's announcement Thursday that it plans to increase the fan size...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=ofhLL49bKBE:N_CBvZmwdSI:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=ofhLL49bKBE:N_CBvZmwdSI:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?i=ofhLL49bKBE:N_CBvZmwdSI:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=ofhLL49bKBE:N_CBvZmwdSI:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?i=ofhLL49bKBE:N_CBvZmwdSI:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=ofhLL49bKBE:N_CBvZmwdSI:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?d=qj6IDK7rITs" border="0"></img></a>
</div>Judge: Mastro creditor Hazelrigg must redo bankruptcy papersU.S. Bankruptcy Court Judge Timothy Dore ruled against Bellevue businessman Tom Hazelrigg III Friday morning, saying Hazelrigg could not refuse to answer questions about his finances in his involuntary bankruptcy by making a blanket assertion of his Fifth Amendment privilege against self-incrimination.
Hazelrigg had turned in largely blank bankruptcy schedules earlier with a notation that he was asserting his Fifth Amendment right.
?It?s hard to imagine some of these questions are protected...<div class="feedflare">
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</div>ITC sides with Microsoft in Motorola patent infringement caseMotorola will have to modify its Android smartphones or pay Microsoft a licensing fee if it wants to continue selling them in the United States.
After postponing its decision several times, the U.S. International Trade Commission ruled Friday that Motorola?s Android phones violate a Microsoft patent, and ordered an import ban for the offending devices.
?Microsoft sued Motorola in the ITC only after Motorola chose to refuse Microsoft?s efforts to renew a patent license for well over a year,?...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=orGeAPHBOmM:OJho1pdUht0:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=orGeAPHBOmM:OJho1pdUht0:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?i=orGeAPHBOmM:OJho1pdUht0:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=orGeAPHBOmM:OJho1pdUht0:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?i=orGeAPHBOmM:OJho1pdUht0:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=orGeAPHBOmM:OJho1pdUht0:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?d=qj6IDK7rITs" border="0"></img></a>
</div>For tech companies, patents can be cash cows, huge legal expense<img src='http://assets.bizjournals.com/seattle/news/Patent_law_gavel*100.jpg?v=1'>While most people?s eyes glaze over when you mention patents and intellectual property law, they can have a significant impact on a company?s bottom line ? both in revenues and legal fees.
Microsoft, to name one Puget Sound-area company, is involved in more than 60 patent infringement lawsuits, according to recent Securities and Exchange Commission filings.
While the company wouldn?t tell me how much it spends on legal fees, a survey published by the American Intellectual Property Law Association...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=yVGCTagOaT0:YjQe0XSkpHg:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=yVGCTagOaT0:YjQe0XSkpHg:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?i=yVGCTagOaT0:YjQe0XSkpHg:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=yVGCTagOaT0:YjQe0XSkpHg:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?i=yVGCTagOaT0:YjQe0XSkpHg:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=yVGCTagOaT0:YjQe0XSkpHg:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?d=qj6IDK7rITs" border="0"></img></a>
</div>5 warning signs that time to invest in Facebook is over<img src='http://assets.bizjournals.com/jacksonville/facebook%20stock%20mockup*100.jpg?v=1'>Facebook Inc.?s performance as a public company wasn?t exactly a showstopper. The stock jumped 12 percent in the opening minutes of trading on Friday before slipping back close to the $38 price IPO investors paid on Thursday, despite reported efforts by underwriters to prop it up.
This raises some interesting points that skeptics have been shouting about for months. Just how great of a buy is Facebook stock? What is its long-term sustainability?
With the help of PrivCo, we?ve put together...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=hhxWe_b77xw:H24jDwDiJSw:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=hhxWe_b77xw:H24jDwDiJSw:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?i=hhxWe_b77xw:H24jDwDiJSw:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=hhxWe_b77xw:H24jDwDiJSw:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?i=hhxWe_b77xw:H24jDwDiJSw:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_seattle?a=hhxWe_b77xw:H24jDwDiJSw:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_seattle?d=qj6IDK7rITs" border="0"></img></a>
</div>Facebook jumps 12% on IPO debut, then slips<img src='http://assets.bizjournals.com/sanjose/news/Facebook_OpeningBell*100.jpg?v=1'>Now it is Nasdaq investors' turn to weigh in on what Facebook Inc. stock is worth.
The stock (NASDAQ:FB) jumped 12 percent in the opening minutes of trading on Friday before slipping back from $43 to close to the $38 price IPO investors paid on Thursday. It rebounded to more than $41 after that.
The Wall Street Journal cited an unnamed source who said that the underwriters on the deal stepped in to prevent it from dropping below the $38 a share price that was set for initial investors on Thursday.
The...<div class="feedflare">
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</div>12th Avenue Iron: Modern day blacksmiths (slide show)<img src='http://assets.bizjournals.com/seattle/news/GYB-12th-Ave-Iron-01-Mark-Christiansen-Stephen-Marks-for-WEB*100.jpg?v=1'>Turning a metal rod into something useful and beautiful still takes heat and muscle; the rhythmic clang of metal striking metal still rings through the smithy ? even though the blacksmith?s hammer and anvil have been replaced by a large, foot-operated machine.
But instead of swords and horseshoes, 12th Avenue Iron on Seattle's Capitol Hill makes custom gates, staircase railings and other furnishings for high-end homes and businesses.
For more on these modern day blacksmiths, see Jeanne Lang...<div class="feedflare">
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</div>Foreclosures fall in Washington state, WestA new report says foreclosures are declining nationally, particularly in the West.
According to RealtyTrac, a California-based foreclosure listing service, foreclosure filings nationwide in April hit their lowest monthly total since July 2007, and foreclosure activity declined sharply in several Western states.
Foreclosure activity nationwide was down 14 percent in April from April of 2011, with one in every 698 U.S. residences having a foreclosure filing during the month.
Washington state's foreclosure...<div class="feedflare">
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the information. Aspirations and dreams that seemed too big, that I had worked for years to ignore, were back, and louder than ever, and the only choice I was left with was to acknowledge them, and to act. 3. Accountability. Occasionally I would find myself avoiding Boyd. If I had committed to making some kind of change in my management, my leadership, or my performance and had not followed through, I would usually steer clear of him. Boyd was not the kind of person to let you slide by on anything but your very best. He would hold you accountable, not to his standards but to your own. In my own coaching practice, I try to follow Boyd's example. As presumptuous as it may sound, I hold the Talent I coach accountable for the commitments they make in our sessions. These are senior, very successful executives who are seeking to significantly increase their leadership effectiveness. This kind of change does not come easy and does not happen without the executive being accountable to someone. That person is frequently their coach. Coaching is becoming popular because it works. When a person receives high quality, one-on-one coaching, there is often an increase in their performance. Sadly, there is a chronic undersupply of great coaches. We have found that managers who are asked to coach their constituents are often woefully unprepared for this task. They possess all of the basic interpersonal and management skills needed for their supervisory role but find that these are insufficient to facilitate sustained performance improvement in those they lead. Often, they fall back on the comfortable rituals of giving advice and telling war stories –the two practices we find most commonly confused with coaching. It is not because these managers lack the desire or the ability to become forces for positive change in the working lives of the Talent. They are simply in need of a better understanding of what great coaching is, and how they can practice it. Being a great coach is not like being part of a secret society whose doors are open only to external professionals. Coaching effectiveness is achievable by anyone who has the selfless desire, in the moment of the conversation, to direct all of their abilities and expertise into the service of the Talent. Coaching effectiveness can be developed. I see it every day with my clients. To do so, leaders must move beyond basic supervisory skills and performance management processes into a different way of being. Coaching is not simply about doing more of the same. It is about becoming a person like Boyd, who refused to see others as anything other than their absolute best, confronted them with the greatness he saw in them, and held them accountable for living up to that greatness. I've asked thousands of managers: "What are the qualities and behaviors of those individuals who have the greatest impact on your performance and career?" Responses include: "She saw something in me that I could not yet see in myself," "He challenged me to step up to a bigger game," "She held me accountable to a higher standard." These responses describe perfectly the coach-like leader who really makes a difference in the performance and careers of others. Are you this kind of a leader? Are you a true leader coach? Do you insist on seeing the best in others? Do you challenge them to live up to their own high standards? Do you hold them accountable for outstanding performance everyday of their working lives? And perhaps the thorniest question of all: If the people in your organization were asked to identify their greatest coach, would your name be on their lips? Article Directory: http://www.articlecube.com Gregg Thompson is the President of Bluepoint Leadership Development (www.bluepointleadership.com ) and the author of Unleashed! (Select Books) (www.unleashedthecoachingbook.com). Email greggthompson@bluepointleadership.com
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households in the U.S. With dozens, even hundreds
of channels, Cable is now a major player for local
advertising dollars, some for less than 5 bucks.
15 Tips for Better Yellow Page Ads
Yellow Pages advertising is one of the most
popular forms of advertising in the country today.
Here are 15 ways to make their yellow pages more
effective.
What the Newspaper Ad Person Won't Tell You
You should understand the newspaper's weaknesses and learn
to avoid them whenever possible.
Get More Sales When You Advertise
Here are 3 powerful marketing tactics you can use to get
more sales the next time you advertise. All 3 work for any
business. And you can use them effectively on the Internet
or in traditional media.
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