Online University Design
An online university is a web site that provides a complete "one-stop shop" for all your employees' training
needs. By logging into an online university, your employees obtain information about newly released training
programs, guidance on the programs that are appropriate for them, registration services for both online and
classroom courses, and immediate access to their training records.
Online universities are not the exclusive province of large corporations. Small and midsize firms that do not
have their own private networks can provide online university services to their employees using an ASP
(Application Solution Provider) model. Many of the key features of online universities are now offered by a
national and international suppliers on an outsourced basis.
How to Teach Adult Learners
Many aspects of teaching adults are fundamentally different than those employed in teaching children.
Andragogy is a word popularized at the end of the twentieth century to describe the difference. This article
by D. Verne Morland, managing partner of ROI Learning Services, highlights the important principles in
teaching adults and suggests how they can be applied to business training.
How to Write Instructional Articles
Instructional articles are very different from articles in reference manuals, product brochures, or even
professional literature. This article by Herbert L. Bivens, chief learning officer of ROI Learning Services,
defines instructional articles and describes how to write them.
Put Earn in Your Learning
Many companies view training as a component of their employee benefits package - an expense to be controlled,
not an investment to be maximized. This attitude is dangerously outdated. Survival in today's global economy
requires continuous, cost-effective, world-class training. This article by D. Verne Morland, managing partner
of ROI Learning Services, explains how to identify the "earn" in learning and measure the results
as you would with any other business investment.
Online and Blended Course Development
Online courses are self-contained, independent-study programs delivered via the worldwide web. They may be
relatively simple and short, delivering a little knowledge when and where it is needed. Or they may be
sophisticated, multimedia learning experiences that engage students for many hours over several sittings.
Online courses are primarily useful for conveying new information; they are less effective in conveying and
rehearsing new skills and in motivating students to apply their new knowledge.
Blended courses use a combination or blend of instructional methods and delivery technologies to convey
information, skills, and motivation to students. Blended courses offer almost all of the same instructional
methods and benefits as classroom courses, but with the distinct benefit of being delivered virtually.
ROI Learning Services has the expertise to identify which type of course is best for your company's
learning needs and we can deliver high quality programs that will have a measurable impact on your
business results.
Designing Online Courses for Adult Learners
At most schools of education aspiring teachers are taught the elements of pedagogy – the art and science
of teaching children. Many aspects of teaching adults are fundamentally different than those employed in
teaching children and for this reason a new word gained currency in the late 20th century – andragogy. This
article highlights the important principles in teaching adults and suggests teaching strategies to support
these principles in online courses for higher education and corporate learning programs.
ROI Learning Scorecard [tm]
The ROI Learning Scorecard [tm] is based on the Balanced Scorecard concept created in 1992 by Dr. Robert S.
Kaplan and Dr. David P. Norton. Having a balanced scorecard requires you to plan, manage, and measure your
organization from four perspectives: 1) The Learning and Growth Perspective, 2) The Business Process
Perspective, 3) The Customer Perspective, and 4) The Financial Perspective. This philosophy is consistent
with ROI Learning's holistic approach to training and organization development. By using our ROI
Learning Scorecard your company will focus on and invest in the right programs to build and nurture a
continuous learning organization.
Education Consulting
Survival in today's global economy requires world-class performance. World-class performance requires continuous,
cost-effective, world-class learning. The consulting and course development services provided by ROI Learning
enable businesses in all industries to achieve world-class learning results while maximize the return on their
learning investments.
How to Save Money on Training
Significant cost savings can be achieved by using technology to deliver training outside the traditional
classroom. This article illustrates the component costs of a hypothetical two-day classroom course delivered
to 20 students ten times a year and explains the significant reduction in training costs that can be achieved
by using a "blended" delivery approach.
How to Use Training to Improve Your Business Results
Training your employees is an investment in your business and like any smart investment it should have a
good rate of return. Although training is not the solution to every problem, where it fits it can improve
your sales and sales productivity; it can lower your costs and improve your gross margin; and it can bring
expenses into line and increase your profitability. This article explains that by investing in the right
programs managers will clearly see the business results and will, at the same time, be creating a highly
competitive, continuous learning organization.
List of Services
ROI Learning is a full-service consulting and development firm for technology-enhanced training. We have
the experience to help you accomplish all of your training objectives. We can help you: analyze your
training needs, start a training program, reduce your training costs, increase your training effectiveness,
reach new audiences cost-effectively, develop and deliver online training programs, and measure the impact
of training on your business. We can also take a more holistic approach and help you with your education
strategy, tactics, programs, and success measures.
It helps Store Managers assign hours when they are needed so they can Roster within payroll budgets.
Retail Sales Performance KPI Reporting and Coaching
The Retail Sales Management Reporting component of any system should make “all individual Salespeople accountable for their time”, by setting them individual sales targets by shift within an overall weekly sales target framework and measuring and analysing their performance according to five (5) key KPIs.
With this information, Managers can target individual Salesperson's weaknesses as their system will guide them as to which KPI to focus on first. Because being able to identify and then focus on the most undersupplied KPI yields the greatest and quickest increase in each Salesperson's performance.
Retail Performance System Adoption Ideals
Keep the following ideals in mind when implementing a Retail Performance Model. You must be able to:
ROSTER within set company wage budget parameters. Managers must be able to see how much is left to spend as they add Salespeople to the Roster.
GENERATE SALES TARGETS by individual by day & by store by week. Managers must be able to show each Salesperson how much they expect them to make in sales for the day(s) they work – this enables Salespeople the ‘play the game' while Store Manager's keep score. Would playing sport be as interesting if no one was keeping score?
MEASURE individual sales performance compared to everyone on the shift. Managers must be able to track #Sales; #Transactions; #Items/Sale - versus Time Worked for each person compared to the Store Average.
INSTANTLY IDENTIFY the most undersupplied or deficient individual selling skills and trends for each Salesperson. Managers must be able to view individual KPIs compared to the shift & store that identify individual coaching needs. Knowing what is wrong means knowing what to fix.
TARGETED COACHING on the selling skill delivering the greatest value. Managers should be able to view integrated, on-demand, coaching tips and advice about improving deficient selling skills and individual sales performance. Know exactly what to show a Salesperson yields the best results.
Which KPIs are Tracked in the Ideal Retail Performance Management System?
An ideal Retail Performance Management System must track five (5) Store and Individual Staff KPIs:
1. Sales per Hour - the fiscal value of the individual's and stores hourly sales.
2. Items Per Sale - the number of items sold by individual compared to the store average.
3. Average Sale – the average fiscal value of each individual sale compared to the store average.
4. Conversion Rate - the number of walk-ins that can be converted to sales.
5. Sales per Wages Spent – the fiscal contribution each salesperson makes, or how much is spent on wages compared to how much they sold.
Tracking KPIs at a store level alone without being able to compare them on an individual level is futile. Unless each Salesperson can be shown how well they performed in relation to everyone else it is impossible to know their own area of weakness or strength.
Summary
An ideal Retail Performance Sales Performance Management System must:
1. Focus on the two areas within the Store Managers control: Wages and Individual Sales Performance.
2. Offer a Rostering Solution for controlling wages and identifying your best Salespeople.
3. Give feedback via a Reports Dashboard about the Individual Sales Performance of each staff member compared to the Store Average so as to identify the most deficient selling skills of each person.
4. Integrate coaching behavior tips and advice so that Managers can instantly be enlightened as to what to coach each individual Salesperson.
Article Source: http://www.articleblender.com
Steven Lipschitz has a 12 year track record in Internet enabled applications and today specializes in Retail Performance Management Solutions. His company developed the world renowned Retail Performer Software. FREE Trial Download available.
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