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Coaching For Success
By Terence Traut
Coaching is perhaps the most effective method of increasing performance available to managers, team leaders, and colleagues. This article defines coaching and outlines a process for effective coaching.
Coaching Defined
Coaching is perhaps the most effective method of increasing performance available to managers, team leaders, and colleagues.
If you wish to improve the skills of your employees, you must plan to observe them and provide them with feedback. If you’re like most supervisors or managers, you have limited time and are looking for employees to become proficient – and independent – faster.
Entelechy’s Coaching Model is designed to help you do just that!
The Coaching Model is appropriate for developing the skills of employees if the employee is willing to improve. Coaching should not be used as a softer, gentler version of corrective action; if a performance problem occurs, you will want to use the Problem Solving model.
The Coaching Model is based on several important principles:
1.There are two primary goals to coaching:
•To improve performance.
•To help employees gain the ability to self-assess.
2.It is important that the coaching sessions follow a predictable process. This will help the coachees feel more comfortable and relaxed, which will help to ensure they actively participate in these sessions. It is for this reason that we suggest that you share the coaching model with your employees prior to coaching.
3.Coaching is a planned development process and should not be a surprise.
4.The way you open the conversation sets the tone for what will follow.
5.After we open the conversation using our initial probe, we discuss positives first and areas for improvement last. Beginning with positives first is motivational and accomplishes the following:
•The goal is to have employees increase their performance. If they are not in a positive frame of mind, they will not be open to this change.
•Reinforces good behavior and ease into the coaching session.
•Builds self-esteem.
6.Ending the coaching session with a discussion of areas for development ensures that they are focusing on those areas.
7.Always give the coachee a chance to self-assess before you offer your insights. Encouraging self-assessment is positive for several reasons:
•It encourages improvement even when you are not coaching.
•It allows you to determine why the employee may not be performing as desired; they may not know that they’re doing something incorrectly.
•It builds self-esteem.
•It increases the chances that behavior will change.
8.Reinforce correct self-assessment.
9.Defer or redirect inappropriate or incorrect self-assessment.
10.We focus coaching on only two strengths and two areas for development. Limiting the discussion is important and accomplishes the following:
•Increases the coachee’s ability to reach proficiency.
•Focuses on the most important issues.
•Other issues can be addressed after some progress has been
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More Americans expected to hit the road for Memorial Day<img src='http://assets.bizjournals.com/dallas/blog/highway%20congestion%202*100.JPG?v=1'>More Americans are expected to be traveling this Memorial Day, though they won?t be going as far.
AAA said it expects about 34.8 million Americans to travel at least 50 miles over the holiday weekend. That?s an extra 500,000 drivers expected on the road between May 24 and May 28, up 1.2 percent over last year.
While there should be more travelers to contend with on the highways, they also are projected to travel a shorter distance. AAA expects the average traveling distance to drop significantly,...<div class="feedflare">
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</div>Heart Association recognizes Memphis employee wellness programs<img src='http://assets.bizjournals.com/memphis/news/webTopoLargestEmplMethodist*100.jpg?v=1'>Healthy employees are happy employees ? at least, that?s the position the American Heart Association?s Start! Fit-Friendly Companies Program maintains.
The national organization today announced it has added three Memphis-area companies to the ranks of its Fit-Friendly Companies, naming Memphis Light, Gas & Water and Methodist Fayette Hospital as Gold level members. Methodist Le Bonheur Healthcare joined as a Platinum level member.
The pair of companies joins existing Gold members City of...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_memphis?a=IPJa3Ph-b6o:PxMZh4ixd_w:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_memphis?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_memphis?a=IPJa3Ph-b6o:PxMZh4ixd_w:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_memphis?i=IPJa3Ph-b6o:PxMZh4ixd_w:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_memphis?a=IPJa3Ph-b6o:PxMZh4ixd_w:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_memphis?i=IPJa3Ph-b6o:PxMZh4ixd_w:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_memphis?a=IPJa3Ph-b6o:PxMZh4ixd_w:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_memphis?d=qj6IDK7rITs" border="0"></img></a>
</div>MBJ presents Small Business Award finalists<img src='http://assets.bizjournals.com/memphis/news/SBAlogo32small*100.jpg?v=1'>The Small Business Awards have served as a way for Memphis Business Journal to recognize and reward some of the most successful small businesses in the Memphis area for more than three decades.
MBJ presented its 32nd annual Small Business Awards finalists in this week's print edition. The winners in each category ? 1 to 20 Employees, 21 to 75 Employees, 76 to 350 Employees and Executive of the Year ? will be revealed at an event May 24.
See the 2012 Small Business Awards finalists
Through...<div class="feedflare">
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</div>Top of the List: Physician Practices<img src='http://assets.bizjournals.com/memphis/news/TopoftheListLogoPhysicianPractices*100.jpg?v=1'>Memphis Business Journal's emphasis in this week's print edition is on Health Care and we're giving web readers the top five from our Physician Practices list.
The list ranks the practices by local, full-time equivalent employees excluding physicians.
See the top five physician practices in Memphis
Research director Jason Bolton writes that acquisitions by Memphis' two largest hospital systems ? Baptist Memorial Health Care Corp. and Methodist Le Bonheur Healthcare ? have changed the complexion...<div class="feedflare">
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</div>Behind the List: Physician Practices<img src='http://assets.bizjournals.com/memphis/blog/TopoftheListLogoPhysicianPractices*100.jpg?v=1'>Acquisitions by Baptist Memorial Health Care Corp. and Methodist Le Bonheur Healthcare have changed the complexion of local physician practice ownership.
In a flurry of deals in 2011, Baptist added The Stern Cardiovascular Foundation, Boston Baskin Cancer Foundation PLC and Family Cancer Center Foundation, which are all among the top 25 physician practices in the Memphis area. Baptist Minor Medical Centers is also an annual fixture on the list. In February 2012, Stern made an acquisition of its...<div class="feedflare">
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</div>First-quarter housing affordability at record high<img src='http://assets.bizjournals.com/sacramento/news/housing_affordability_price_550*100.jpg?v=1'>Though it?s been said many times before, consumers in the market for a new or existing home have the upper hand.
According to the National Association of Home Builders/Wells Fargo Housing Opportunity Index, housing affordability hit an all-time high for the second consecutive quarter during the period ending March 31, 2012. Still, a familiar foe stands in the way of prospective home buyers.
?Homes in this year?s first quarter were more affordable than they have been at any time in more than...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_memphis?a=x6bmK5spIig:LktbmW3vLA0:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_memphis?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_memphis?a=x6bmK5spIig:LktbmW3vLA0:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_memphis?i=x6bmK5spIig:LktbmW3vLA0:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_memphis?a=x6bmK5spIig:LktbmW3vLA0:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_memphis?i=x6bmK5spIig:LktbmW3vLA0:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_memphis?a=x6bmK5spIig:LktbmW3vLA0:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_memphis?d=qj6IDK7rITs" border="0"></img></a>
</div>Fitch downgrades Memphis airport<img src='http://assets.bizjournals.com/memphis/blog/morning_call/Morning%20Call%20sun%20Memphis*100.jpg?v=1'>Fitch Ratings downgraded Memphis-Shelby County Airport Authority's bond rating, but revised the rating outlook to Stable from Negative.
The airport's $415.5 million worth of bonds were downgraded to "A" from "A+" mostly due to Delta Air Lines Inc.'s service decline at Memphis International Airport. Local passenger traffic is projected to drop below 4 million, which translates into a more than 30 percent enplanement loss from the peak levels in 2008, according to Fitch.
Fitch also pointed out that...<div class="feedflare">
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</div>5 Memphis restaurants make Urbanspoon's high-end list<img src='http://assets.bizjournals.com/memphis/blog/morning_call/Morning%20Call%20sun%20Memphis*100.jpg?v=1'>Memphis is well represented on Urbanspoon's list of "America?s most popular high-end restaurants" as five local restaurants are among 250 across the nation.
The Memphis restaurants named by the popular restaurant recommendation app Urbanspoon are: Flight Restaurant and Wine Bar, Acre, Houston's, Texas de Brazil and Restaurant Iris.
The list was compiled using millions of reviews from professional food critics, the Urbanspoon community and diners. More than "600,000 restaurants, millions of reviews,...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_memphis?a=b0B0P5w7x7U:LZ_l4BZJx80:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_memphis?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_memphis?a=b0B0P5w7x7U:LZ_l4BZJx80:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_memphis?i=b0B0P5w7x7U:LZ_l4BZJx80:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_memphis?a=b0B0P5w7x7U:LZ_l4BZJx80:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_memphis?i=b0B0P5w7x7U:LZ_l4BZJx80:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_memphis?a=b0B0P5w7x7U:LZ_l4BZJx80:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_memphis?d=qj6IDK7rITs" border="0"></img></a>
</div>Commissioner Ritz says suburban Memphis schools will cost much more than advertised<img src='http://assets.bizjournals.com/memphis/blog/morning_call/Morning%20Call%20sun%20Memphis*100.jpg?v=1'>Shelby County Commissioner Mike Ritz says suburban Memphis residents are being lied to about how much creating independent school districts could cost, WMC-TV reports.
Ritz questions the math on feasibility studies conducted for the various suburbs and says it could be off by as much as $1 million. Southern Educational Strategies, a school consulting firm, conducted all the surveys for six different municipalities around Memphis.
There are three key errors in the SES studies, according to Ritz:...<div class="feedflare">
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</div>Big Star member, Memphis financial planner Steve Rhea dies<img src='http://assets.bizjournals.com/memphis/blog/morning_call/Morning%20Call%20sun%20Memphis*100.jpg?v=1'>Steve Rhea, a rock 'n roll drummer who went on to a successful career as a Memphis banker and financial planner, died Wednesday, The Commercial Appeal reports. He was 62 and had been diagnosed with cancer last year.
Rhea was a drummer in the legendary Memphis band Big Star, as well as several of the group's precursor bands. He also worked for Ardent Records before leaving the scene in 1970 to pursue a degree at Southern Methodist University. He was replaced in Big Star by drummer Jody Stephens.
Rhea...<div class="feedflare">
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made on the most important issues first. 11.If an employee is not identifying areas that you identified (or has identified them incorrectly), use increasingly specific questions to allow the employee to self-assess if possible. This allows you to determine if the employee doesn’t know what’s expected, doesn’t have the skill, or simply chooses not to demonstrate the skill. The Coaching Model at Work Now let's turn our attention to Entelechy's Coaching Model in practice. Step 1: Open the Conversation The coach opens the conversation with a general question; this helps the coach get a sense for the accuracy of the coachee’s self-assessment. If the coachee responds with, “that was the best call ever” and you thought that the call was poor, you know that you’ll have to adjust your coaching conversation. Step 2: Probe for What Went Well The coach asks the coachee what went particularly well and listens for the responses. By identifying what went well first, a positive tone for the coaching session is set. We want to make sure that the coachee continues doing these things. This also forces the coachee — NOT THE COACH — to identify superior performance. Step 2a: Redirect or Defer Sometimes the coachee will bring up a negative when you’re discussing positives. You will want to defer that discussion until later in the coaching conversation by saying, “I’d like to talk about that more later. What else went particularly well?” Other times, the coachee will claim something as a positive that — in your opinion — was an area that needs development. You will want to redirect their perception by pointing out what you saw that helped you conclude that it was less than desirable. “Oh, really? Did you happen to see John’s face when you discussed the product’s features? That’s right, he seemed to lose interest when you started talking about us rather than about him....” Step 2b: Support and Build When the coachee correctly assesses his performance — both strengths and areas for development — support the assessment by saying, “I agree.” Build from their conclusions to reinforce the accuracy of their self-assessment. In this way, you are reinforcing one of the most valuable skills anyone can acquire: the ability to assess and improve their own performance. Step 3: Probe for Areas for Development The third step is to ask the coachee what he would change if he could do it again. Obviously, if the coachee knows what could be improved and knows how to improve it, he won’t benefit from YOU telling him! And by mentally rehearsing what he will do differently, the likelihood of him actually carrying out the improvement is increased. Most experts agree that two or three areas for development are enough for anyone to work on. Working on a laundry list of things to change is frustrating and futile. Focus on the areas of greatest need. When identifying areas for development, the coachee may not have identified the one that you thought was most important. Again, you can redirect their perception by identifying what you saw that they might not have that allowed you to come to your conclusion. “I agree that the two areas that you identified would definitely had made the call go better. What do you think the effect of your product feature presentation was on the customer? Why? What might you do differently the next time...?” Step 4: Summarize and Support Even though you may have limited the coaching to a few strengths and a couple areas for development, you will want to briefly summarize the discussion, especially what the coachee will do differently the next time. This recap will cause the most important things to remain fresh in memory. You will also want to support the changes by saying something like, “I think those changes will make your next call go even better.” Follow these four steps to help your employees and colleagues increase their performance. In the next issue we discuss how to give feedback within the coaching framework. (This information comes from Coaching for Performance, a module in Entelechy’s High Performance Management program. Check out this module as well as our 40 other modules, training tools, and eGuides at www.unlockit.com.) Terence R. Traut is the president of Entelechy, Inc., a company that helps organizations unlock the potential of their people through customized training programs in the areas of sales, management, customer service, and training. Terence can be reached at 603-424-1237 or ttraut@unlockit.com.
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Donor gives UH business college Ala Moana Hotel condo unit
Hong Kong businesswoman Cecilia Ho has gifted a condominium unit at the Ala Moana Hotel with a value of $117,000 to the University of Hawaii Manoa?s Shidler College of Business.
The college said it plans to use the condotel unit for visiting professors, faculty candidates and visiting executives-in-residence.
Ho, a Shidler College alumna, has authorized the school to sell the unit in the future to fund the Cecilia Ho Endowed Scholarship for Excellence for full-time undergraduate students enrolled...<div class="feedflare">
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Star-Advertiser will print Hawaii edition of USA Today
The Honolulu Star-Advertiser said Friday that it will begin printing a Hawaii edition of USA Today next week that will condense the newspaper?s usual four sections into two and include two pages of local news.
The new Hawaii edition will be available on the date of publication, the Star-Advertiser said.
?We are delighted to have concluded this agreement with USA Today,? Star-Advertiser Publisher Dennis Francis said. ?It enables us to provide Hawaii with more timely access to a great national...<div class="feedflare">
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Crazy Shirts? T-shirt collection features Disney characters
<img src='http://assets.bizjournals.com/pacific/news/Crazy_Shirts_Disney_LadiesMinnie*100.jpg?v=1'>Hawaii-based Crazy Shirts said Friday it is launching a new collection of speciality T-shirts featuring Mickey Mouse, Minnie Mouse, Donald Duck, Tinker Bell and other Disney characters.
The shirts, designed by Crazy Shirts Creative Director Eric Robison, feature 18 original, island-inspired designs. They are available at Crazy Shirts stores in Waikiki, Kaanapali and Wailea resorts on Maui, and the Waikoloa resort on the Big Island, the company said.
Crazy Shirts does not have a licensing agreement...<div class="feedflare">
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New chancellor eyes Pacific-12 Conference for Hawaii
New University of Hawaii at Manoa Chancellor-designate Tom Apple has some high hopes for the school?s athletics.
How high? Well, forget about being part of the Mountain West Conference because he is talking Pacific-12 Conference and competing against the likes of the University of Southern California, Stanford, Oregon and UCLA.
?I won?t go dreaming about where we might be, but there is a really good conference out on the West Coast that it would be wonderful to be part of, eventually,?...<div class="feedflare">
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PBN Forty Under 40 class reflects Hawaii?s business community
They?re small-business owners, company executives, attorneys, government employees and members of Hawaii?s nonprofit community.
They have two things in common: They?re all under the age of 40 and they all have been selected by outside judges to be members of PBN?s Forty Under 40 class of 2012. They will be honored at an awards reception at the Hawaii Convention Center on June 21.
From among the 40, one will be selected by the judges as the 2012 Pacific Business News Young Business Leader...<div class="feedflare">
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PBN Forty Under 40 Class of 2012
Here is the list of the Pacific Business News Forty Under 40 Class of 2012.
Click here to read about this year's Forty Under 40 event.
?Desirea Aguinaldo-Helsham, CEO, OneSource.
?Bronson Aken, vice president and chief engineering and technology officer, Pelatron.
? Kathy Custer, owner, Keiki Sitters & Ohana Helpers dba Aloha Sitters.
? Michael Dahilig, director, Kauai County Department of Planning.
? Carlos Di Ponio, partner, Sterling & Tucker.
? Luke Estes, chief operating officer,...<div class="feedflare">
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Star of ?Battleship? movie lives in Pearl Harbor
If you want to see a movie star up close, you don?t have to hop on a plane to head to Hollywood.
That?s because Hawaii has a huge star right here at Pearl Harbor ? and her name is the USS Missouri.
The ship ? on whose teak deck Japan surrendered to the allies to end World War II ? is featured in the new movie ?Battleship,? taking on aliens with really bad attitudes. The ship was also featured in the movie ?Under Siege.?
Some of ?Battleship? was shot in 2010 during the biennial...<div class="feedflare">
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Oahu's Dillingham Ranch on the market for $65M
A 2,700-acre ranch on the North Shore of Oahu founded a century ago by Hawaii railroad tycoon Benjamimn Franklin Dillingham has gone on the market for $65 million.
The Dillingham Ranch in Waialua includes oceanfront property, Oahu?s North Shore polo grounds and a main lodge built in 1917 that recently underwent a multimillion-dollar restoration.
?This is a once-in-a-lifetime opportunity to acquire such an iconic landholding,? said Ed Rapoza of Island Land Co., who represents the listing along...<div class="feedflare">
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Energy Department to fund wave power test in Hawaii
The U.S. Department of Energy said Friday it would make $500,000 available for a year-long test of a wave energy conversion project at the Navy?s wave energy test site off the Marine Corps Base Hawaii at Kaneohe Bay.
The funding presents a new opportunity for a wave energy project at the Windward Oahu base, which has been the site of three test projects by Ocean Power Technologies, which recently removed a 40-kilowatt PowerBuoy from the waters off the base.
The Energy Department said it expects...<div class="feedflare">
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Erika Lacro named chancellor of Honolulu Community College
Erika Lacro has been named chancellor of Honolulu Community College effective July 2.
Lacro, who is currently vice chancellor of academic affairs at HCC, was chosen by the University of Hawaii Board of Regents from a list of three finalists, who were announced last month.
Lacro has been with the college since 2007. Prior to that, she was assistant dean, director of student services and director of internship and career development at the School of Travel Industry Management at the University of...<div class="feedflare">
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Sentences handed down in Memorial Healthcare bribery case
Four people who were convicted of defrauding the Memorial Healthcare System in a bribery scheme were sentenced to prison by U.S. District Judge Kenneth Marra on Friday.
Thomas Kennedy, of Davie, was sentenced to 42 months in prison. Richard Cohen, of Wellington, and Paul Chaiet, a CPA, were each sentenced to 18 months in prison. Thomas Pacchioli was sentenced to three years of probation and 180 days of home confinement. All must pay restitution for the $15 million scheme, in which vendors paid kickbacks...<div class="feedflare">
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SouthBank hit with regulatory enforcement action
Federal regulators hit Palm Beach Gardens-based SouthBank with an enforcement action that raises its capital requirements and criticizes its loan quality.
The consent order from the Comptroller of the Currency issued on March 28 and made public on Friday replaces a 2010 cease and desist order from the bank?s former regulator, the Office of Thrift Supervision. Most importantly, it immediately raises the Tier 1 leverage capital ratio requirement for SouthBank to 9 percent, from 8 percent in the...<div class="feedflare">
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UM gets $7M award for AIDS research
Researchers at the University of Miami Miller School of Medicine were awarded a $7 million grant from the National Institutes of Health to conduct AIDS research.
The five-year grant recognizes the medical school as Florida?s first and only Center for AIDS Research (CFAR). Only 20 programs around the country hold such a designation.
?The grant recognizes that the work we are doing at the Miller School and across the University is contributing significantly to understanding how the virus creates...<div class="feedflare">
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Swire releases more detailed Brickell CitiCentre rendering
<img src='http://assets.bizjournals.com/southflorida/news/SFBJ-BrickellCitiCentre-B&W*100.jpg?v=1'>Brickell CitiCentre developer Swire Properties has released a detailed, black-and-white rendering of its $1.05 billion project, which is slated to begin construction next month in Miami.
The rendering identifies all of the buildings on the 9.1-acre property, and what each contains in square footage. The project will include a mix of offices, residences, retail and hotel space.
The Business Journal recently reported that Swire planned to launch construction on the project next month. It is expected...<div class="feedflare">
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Golden Sands Canyon Ranch project faces foreclosure
<img src='http://assets.bizjournals.com/southflorida/news/sfbj%20foreclosure%20Golden%20Sho*100.jpg?v=1'>Foreclosure Roundup is hitting the beach this week, first with two hotels and a stalled condo project in Miami Beach, and then to a retail strip in coastal Pompano Beach.
An affiliate of Lehman Brothers wants to seize the site where WSG Development Co. hoped to build the Golden Sands Canyon Ranch hotel in Miami Beach.
Miami Beach-based WSG, led by Eric Sheppard, lost the main Canyon Ranch Hotel & Spa to Lehman Brothers in 2009 in a deed in lieu of foreclosure.
The 0.92-acre site at 6901 Collins...<div class="feedflare">
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Miami's Camillus House completes first phase of new facility
<img src='http://assets.bizjournals.com/southflorida/news/sfbj%20Camillus%20building%201*100.jpg?v=1'>Miami homeless outreach program Camillus House on Friday celebrated the end of construction on the first phase of its new $84 million campus.
The Norwegian Cruise Line Campus at 1603 NW Seventh Ave. has finalized construction on three buildings, which will offer long and short-term housing, mental health care services, retail space, a kennel and parking.
Construction has begun on the second phase, which will provide more housing and a chapel.<div class="feedflare">
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Costa Concordia wreck removal plan presented
Costa Crociere S.p.A officials and the company tasked with the removal of the wreck of the Costa Concordia from the coast of Giglio Island presented their plan for the work Friday in Rome.
Officials of Costa Cruises, which is owned by Miami-based Carnival Corp. & PLC (NYSE: CCL; NYSE: CUK), and the Italo-American consortium Titan-Micoperi, the winner of the contract to perform the work, gave details of the project, along with Costa Concordia Emergency Commissioner Franco Gabrielli.
Following...<div class="feedflare">
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Greenberg Traurig chair Alvarez apologizes to court
<img src='http://assets.bizjournals.com/southflorida/blog/picking_up_the_pieces/Donna%20Evans*100.jpg?v=1'>Ex-Greenberg Traurig attorney Donna Evans is expected to testify Friday afternoon in one of the strangest courtroom dramas in recent South Florida history.
Evans is expected to explain her role in producing documents for a landmark trial that ended in a $67 million verdict in January against TD Bank. Friday?s contempt hearing is a continuation of a seven-hour hearing that began Thursday morning.
Problems with the documents emerged during and after the trial: one document was altered and another...<div class="feedflare">
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NIH awards $350,000 to UM for cocaine study
The National Institutes of Health (NIH) has granted $350,000 to a professor at the University of Miami (UM) School of Business Administration for a study aimed at uncovering cocaine abuse patterns to lead to more effective treatments.
Yongtao Guan, a professor of management science at the UM School of Business, will use statistical methods to interpret and categorize data of cocaine users, specifically their patterns of use before, during and following drug rehabilitation, to better understand...<div class="feedflare">
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Florida's jobless rate drops to lowest since early 2009
<img src='http://assets.bizjournals.com/southflorida/news/Rick-Scott-Photo-small*100.gif?v=1'>Florida?s unemployment rate continued its decline, dropping to 8.7 in April ? the lowest since January 2009.
The April rate was 1.9 percentage points lower than the April 2011 rate of 10.6 percent, according to the Florida Department of Economic Opportunity (DEO).
Broward County made particularly impressive progress, as its April unemployment figure of 7.2 percent was the lowest since December 2008, when it was 6.7 percent. This rate was 1.6 percentage points lower than the region?s year-ago...<div class="feedflare">
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